Client Relationship Manager (up to £40,000)

The role:

Be the primary point of contact to all in-life clients

• Develop and maintain strong relationships with clients, including day to day contacts and other key client stakeholders and decision makers.
• Ensure clear internal communication across relevant departments.
• Encourage engagement with LinkedIn posts, LinkedIn recommendations and google reviews.

Coordinate regular service calls/meetings with all in-life clients

• Manage calendar invites and scheduling communications.
• Complete preparation for all client calls and ensure that all internal stakeholders are sufficiently prepared by creating and sharing agendas.
• Arrange, attend and chair face to face meetings with clients with a focus on product engagement, performance, client growth and any opportunities.

Support the contract and sales processes

• Ensure a strong understanding and knowledge of contracts.
• Actively seek opportunities for cross-selling, asking probing questions to identify any areas of interest that we may be able to generate a lead from.
• Collaborating with the sales team for a true reflection of what sales opportunities there are for current clients and what opportunities are in the pipeline

Grow and develop the account management function

• Actively seek and identify opportunities for improvements in processes and the client experience and support the implementation of these.
• Record processes and procedures to support the smooth running of the team.