The role:
- Provide effective first line technical support.
- Troubleshoot issues reported by clients, ensuring issues are documented and resolved in a timely manner.
- Work closely with second line support and development teams.
- Effective and regular communication with clients to ensure exemplary customer service is delivered for each ticket raised.
- Assist with the building of Decision Engines.
- Provide IT hardware and software support for company employees.
- Manage on-premise IT equipment, track stock levels and maintain a register of assets.
Required experience
- 1st/2nd line support experience
- Problem solving skills
- Highly focused
- Good communication skills
- Attention to detail
- Proficient in MS Excel
- Excellent computer literacy
Join the team
Apply today!