The role:
- Provide effective first line technical support.
- Troubleshoot issues reported by clients, ensuring issues are documented and resolved in a timely manner.
- Work closely with second line support and development teams.
- Effective and regular communication with clients to ensure exemplary customer service.
- Assist with the building of Decision Engines.
- Provide IT hardware and software support for company employees.
- Assist with managing on-premises IT equipment, tracking stock levels and maintaining a register of assets.
Required experience
- Experience working in a first or second-line support role is desirable.
- Good analytical and problem-solving skills.
- Proficient in MS Excel.
- Excellent computer literacy.
Optional experience
- (Desirable) Some familiarity with C# , but not essential.
- (Desirable) Some understanding of SQL, but not essential.
Join the team
Apply today!